Display a specific error message for banned users

[MAILPOET-3667]

assets/js/src/listing/notices.jsx

@@ -73,6 +73,28 @@ const MailerError = (props) => {
     () => <br key={`br-${brKey++}`} /> // eslint-disable-line no-plusplus
   );
 
+  if (props.mta_log.error.operation === 'insufficient_privileges') {
+    return (
+      <div className="mailpoet_notice notice notice-error">
+        <p>
+          { message }
+        </p>
+        <p>
+          <a
+            href="#"
+            className="button button-primary"
+            onClick={(event) => {
+              event.preventDefault();
+              resumeMailerSending(event);
+            }}
+          >
+            { MailPoet.I18n.t('mailerResumeSendingAfterUpgradeButton') }
+          </a>
+        </p>
+      </div>
+    );
+  }
+
   return (
     <div className="mailpoet_notice notice notice-error">
       <p>

lib/Mailer/MailerError.php

@@ -8,10 +8,13 @@ class MailerError {
   const OPERATION_CONNECT = 'connect';
   const OPERATION_SEND = 'send';
   const OPERATION_AUTHORIZATION = 'authorization';
+  const OPERATION_INSUFFICIENT_PRIVILEGES = 'insufficient_privileges';
 
   const LEVEL_HARD = 'hard';
   const LEVEL_SOFT = 'soft';
 
+  const MESSAGE_EMAIL_FORBIDDEN_ACTION = 'Key is valid, but the action is forbidden';
+  const MESSAGE_EMAIL_INSUFFICIENT_PRIVILEGES = 'Insufficient privileges';
   const MESSAGE_EMAIL_NOT_AUTHORIZED = 'The email address is not authorized';
 
   /** @var string */

lib/Mailer/Methods/ErrorMappers/MailPoetMapper.php

@@ -56,7 +56,10 @@ class MailPoetMapper {
         $retryInterval = self::TEMPORARY_UNAVAILABLE_RETRY_INTERVAL;
         break;
       case API::RESPONSE_CODE_CAN_NOT_SEND:
-        if ($result['message'] === MailerError::MESSAGE_EMAIL_NOT_AUTHORIZED) {
+        if ($result['message'] === MailerError::MESSAGE_EMAIL_INSUFFICIENT_PRIVILEGES) {
+          $operation = MailerError::OPERATION_INSUFFICIENT_PRIVILEGES;
+          $message = $this->getInsufficientPrivilegesMessage();
+        } elseif ($result['message'] === MailerError::MESSAGE_EMAIL_NOT_AUTHORIZED) {
           $operation = MailerError::OPERATION_AUTHORIZATION;
           $message = $this->getUnauthorizedEmailMessage($sender);
         } else {
@@ -108,27 +111,51 @@ class MailPoetMapper {
     return $message;
   }
 
-  private function getAccountBannedMessage() {
-    $message = WPFunctions::get()->__('The MailPoet Sending Service has stopped sending your emails for one of the following reasons:', 'mailpoet');
-
-    $subscriberLimitMessage = Helpers::replaceLinkTags(
-      WPFunctions::get()->__('You may have reached the subscriber limit of your plan. [link]Manage your subscriptions[/link].', 'mailpoet'),
-      'https://account.mailpoet.com/account',
+  private function getInsufficientPrivilegesMessage(): string {
+    $message = __('You have reached the subscriber limit of your plan. Please [link1]upgrade your plan[/link1], or [link2]contact our support team[/link2] if you have any questions.', 'mailpoet');
+    $message = Helpers::replaceLinkTags(
+      $message,
+      'https://account.mailpoet.com/account/',
       [
         'target' => '_blank',
         'rel' => 'noopener noreferrer',
-      ]
+      ],
+      'link1'
     );
-
-    $deliverabilityMessage = Helpers::replaceLinkTags(
-      WPFunctions::get()->__('You may have had a poor deliverability rate. Please [link]contact our support team[/link] to resolve the issue.', 'mailpoet'),
+    $message = Helpers::replaceLinkTags(
+      $message,
       'https://www.mailpoet.com/support/',
       [
         'target' => '_blank',
         'rel' => 'noopener noreferrer',
-      ]
+      ],
+      'link2'
     );
 
-    return "$message<br><br>$subscriberLimitMessage<br>$deliverabilityMessage<br>";
+    return "{$message}<br/>";
+  }
+
+  private function getAccountBannedMessage(): string {
+    $message = __('MailPoet Sending Service has been temporarily suspended for your site due to [link1]degraded email deliverability[/link1]. Please [link2]contact our support team[/link2] to resolve the issue.', 'mailpoet');
+    $message = Helpers::replaceLinkTags(
+      $message,
+      'https://kb.mailpoet.com/article/231-sending-does-not-work#suspended',
+      [
+        'target' => '_blank',
+        'rel' => 'noopener noreferrer',
+      ],
+      'link1'
+    );
+    $message = Helpers::replaceLinkTags(
+      $message,
+      'https://www.mailpoet.com/support/',
+      [
+        'target' => '_blank',
+        'rel' => 'noopener noreferrer',
+      ],
+      'link2'
+    );
+
+    return "{$message}<br/>";
   }
 }

views/newsletters.html

@@ -333,6 +333,7 @@
     'mailerErrorCode': __('Error code: %$1s'),
     'mailerCheckSettingsNotice': __('Check your [link]sending method settings[/link].'),
     'mailerResumeSendingButton': __('Resume sending'),
+    'mailerResumeSendingAfterUpgradeButton': __('I have upgraded my subscription, resume sending'),
     'confirmEdit': __('Sending is in progress. Do you want to pause sending and edit the newsletter?'),
     'confirmTitle': __('Confirm to proceed'),
     'confirmLabel': __('Confirm'),